It Doesn't Happen By Itself

It is the hard-working support staff, all of them nonalcoholic, who help make sure that the General Service Conference runs smoothly, so that Conference members can devote themselves, with clarity and focus, to the business at hand. Under the charge of John Kirwin, assistant controller and business administrator, the GSO support staff sees to the nuts and bolts of the operation: the convening of 134 voting members, the booking of over 150 guest rooms and meeting rooms, the care and feeding and coffee-ing of everyone for seven days, and the systematic daily processing of information and communications.