October 2007
Po Box 1980
Apology vs. amends
When i was an activealcoholic, no two words coming from my mouth were more hollow than, "I'm sorry." I became quite proficient at apologizing, but only in order to diminish or avoid consequences. In fact, I got so good at preemptively groveling in front of authority figures, that afterward they would often commend me for coming forward and addressing the issue. But I never had an ounce of remorse! Not once did I reflect on my wrong behavior.
Need help with customer service?
Call 800 631-6025 (English), 800 640-8781 (Spanish), 212-870-3456 (French) or email: [email protected]
or [email protected]
