What my brother taught me
When I started as a probation and parole officer, I knew just a little bit about alcoholism and just a little bit less about treatment and recovery. When clients were diagnosed as needing treatment for alcoholism, I did what all probation and parole officers did—I sent the client to a treatment program and gave them a sheet to take to an AA meeting to get signed. When the client returned with the sheet, I did what all good probation and parole officers did—I looked at it to make sure there was different handwriting, different color ink. And if I was satisfied the client was not lying to me, I did what we all did—I threw the sheet in the file and gave the client a new sheet with the same instructions: “Go to an AA meeting.”
Need help with customer service?
Call 800 631-6025 (English), 800 640-8781 (Spanish), 212-870-3456 (French) or email: [email protected]
or [email protected]
